Shipping Policy

Last updated: 15/12/2025

At AM Laser & Stitch Co., we aim to dispatch all orders as quickly and efficiently as possible. Please read the information below before placing your order.

Processing & Production Times

Many of our items are handmade, personalised, or made to order.

• Production times vary depending on the item and order volume

• Estimated processing times are provided at checkout or on product listings

• Processing times do not include delivery time

Orders will not enter production until payment has been received in full and all personalisation details have been confirmed.

Shipping Destinations

We currently ship:

• Within the United Kingdom

• International shipping may be available on selected items (where offered at checkout)

If international shipping is unavailable for an item, this will be clearly stated.

Shipping Methods

We use trusted postal and courier services to ensure your order arrives safely.

• Shipping options and costs are displayed at checkout

• Tracking may be provided depending on the service selected

• Delivery times are estimates and not guaranteed

Estimated Delivery Times

Once dispatched, estimated delivery times are:

• UK Standard Delivery: 2–5 working days

• UK Tracked / Express Delivery: 1–3 working days

• International Delivery: Times vary by destination

Please note that delivery times may be affected by courier delays, customs processing, or seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout and are based on:

• Item size and weight

• Delivery method selected

• Destination

Shipping costs are non-refundable unless the item is faulty or incorrect.

Incorrect Addresses

Customers are responsible for providing accurate delivery details at checkout.

AM Laser & Stitch Co. is not responsible for:

• Orders delivered to incorrect addresses provided by the customer

• Delays or losses caused by address errors

Returned items due to incorrect addresses may incur additional shipping charges.

Lost or Delayed Orders

If your order appears delayed or lost, please contact us so we can assist with the courier investigation.

• Orders marked as delivered by the courier are not considered lost

• We cannot be held responsible for courier delays outside of our control

Customs & Import Duties (International Orders)

For international orders, customers are responsible for:

• Any customs fees, import duties, or taxes imposed by the destination country

• Delays caused by customs processing

These charges are not included in the item price or shipping cost.

Damaged Parcels

If your parcel arrives damaged, please:

• Take photographs of the packaging and item

• Contact us within 48 hours of delivery

This helps us resolve the issue quickly with the courier.

Contact Information

If you have any questions about shipping or delivery, please contact us via:

• Email: am.laserandstitchco@gmail.com

• Contact Form: 

  Shipping Policy

  Last updated: [add date]

  At AM Laser & Stitch Co., we aim to dispatch all orders as quickly and efficiently as possible. Please read the information below before placing your order.

  Processing & Production Times

  Many of our items are handmade, personalised, or made to order.

  • Production times vary depending on the item and order volume

  • Estimated processing times are provided at checkout or on product listings

  • Processing times do not include delivery time

  Orders will not enter production until payment has been received in full and all personalisation details have been confirmed.

  Shipping Destinations

  We currently ship:

  • Within the United Kingdom

  • International shipping may be available on selected items (where offered at checkout)

  If international shipping is unavailable for an item, this will be clearly stated.

  Shipping Methods

  We use trusted postal and courier services to ensure your order arrives safely.

  • Shipping options and costs are displayed at checkout

  • Tracking may be provided depending on the service selected

  • Delivery times are estimates and not guaranteed

  Estimated Delivery Times

  Once dispatched, estimated delivery times are:

  • UK Standard Delivery: 2–5 working days

  • UK Tracked / Express Delivery: 1–3 working days

  • International Delivery: Times vary by destination

  Please note that delivery times may be affected by courier delays, customs processing, or seasonal demand.

  Shipping Costs

  Shipping costs are calculated at checkout and are based on:

  • Item size and weight

  • Delivery method selected

  • Destination

  Shipping costs are non-refundable unless the item is faulty or incorrect.

  Incorrect Addresses

  Customers are responsible for providing accurate delivery details at checkout.

  AM Laser & Stitch Co. is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Delays or losses caused by address errors

  Returned items due to incorrect addresses may incur additional shipping charges.

  Lost or Delayed Orders

  If your order appears delayed or lost, please contact us so we can assist with the courier investigation.

  • Orders marked as delivered by the courier are not considered lost

  • We cannot be held responsible for courier delays outside of our control

  Customs & Import Duties (International Orders)

  For international orders, customers are responsible for:

  • Any customs fees, import duties, or taxes imposed by the destination country

  • Delays caused by customs processing

  These charges are not included in the item price or shipping cost.

  Damaged Parcels

  If your parcel arrives damaged, please:

  • Take photographs of the packaging and item

  • Contact us within 48 hours of delivery

  This helps us resolve the issue quickly with the courier.

  Contact Information

  If you have any questions about shipping or delivery, please contact us via:

  • Email: [your email address]

  • Contact Form: https://amlaserandstitchco.com/

  We aim to respond within 1–2 business day